Refund and Returns Policy - Haulkart.com – Smart Living Starts Here

Haulkart Refund & Return Policy

At Haulkart, your satisfaction matters to us. We aim to provide you with high-quality products and a smooth shopping experience. If for any reason you are not satisfied with your order, you may request a return under the terms below.

📅 Return Period

You can request a return within 7 days from the date your order is delivered.

📦 Eligible Items for Return

Returns are accepted under the following conditions:

Items must be unused, unopened, unwashed, and undamaged.
Products must be returned in their original packaging, with all accessories, manuals, and tags intact.
The item must be returned in the same condition in which it was delivered.

❌ Non-Returnable Items

For hygiene, safety, or policy reasons, the following items cannot be returned:

Personal hygiene items (cleaning cloths, brushes, etc.)
Opened or used Cleaning & Household products
Customized or made-to-order items
Electronic items that show signs of damage/misuse
Toys & Games that have been opened, used, or are missing parts
Items purchased during sale, clearance, or promotional events
Items returned due to change of mind, dislike of material/color, or minor size variations
Products damaged due to customer handling

⚠️ Note:
Returns are not accepted for reasons such as:

Change of mind
Wrong purchase
Dislike of color/material
Size/fit issues (where applicable)

🔁 How to Initiate a Return

To request a return within the 7-day window:

Contact our customer support team through:

📧 Email: support@pawpacket.com

Please provide:

Order number
Reason for return
Photos/video of the item (required for damage/defect claims)
Proof of purchase (invoice or order confirmation)

Once your return request is reviewed and approved, we will send you detailed return instructions.

🚚 Return Shipping

Customers are responsible for the return shipping cost.
We currently do not provide return shipping labels.
Items must be shipped via a trackable courier service.
Haulkart is not responsible for lost or undelivered return packages.

💳 Refunds

After we receive and inspect your returned item:

We will notify you of approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method only.

Non-Refundable Charges:

Shipping fees
COD (Cash on Delivery) charges
Handling fees (if any)

🔄 Exchanges

We currently do not offer direct exchanges.
If you want a replacement item, you can:

Place a new order for your preferred item
Return the original item

✂️ Damaged or Defective Items

If your item arrived damaged or defective:

Notify us within 48 hours of delivery.
Share clear photos/videos of the damage and packaging.
Once verified, we will arrange for a replacement or full refund, including shipping (if applicable).